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Noticeboard

Retirement

We need to inform our patients at Stanwell Road Surgery, that after more than 20 years Dr Farmer is retiring.  His last working day is Thursday 13th September. Dr Farmer does not want to make a fuss so no leaving party has been arranged. We wish him all the best for the future and hope he has a long and happy retirement.

Extended Access Clinics:

Please see latest news tab for information regarding the extended access clinics.

Flu Clinics:

We are now booking appointments for flu clinics, please call reception to book yours.  If you are housebound and would like a nurse to visit please call reception and we will put you on the list for a home visit on Wednesday 31st October.

Repeat Prescriptions: 

Please note that from 26th February 2018 The turnaround time for all  repeat prescriptions will take 3 working days. 

Electronic Prescriptions.

Please see more information under the Latest News Tab to the right.
Friends and Family Test
If you think we offer you a good service,please complete our friends and family survey, under quick links on the right.
    
Phlebotomy Clinic
Blood tests are available 4 mornings per week from 7.30am.
Please ask  at reception for details.
INR Clinic
The practice nurses are now running a daily INR clinic please ask your GP if you are a suitable candidate for this clinic.
 
Appointments and Prescriptions
Please don't forget to register for appointments/prescriptions on-line. Application forms are available on the website to download or ask at reception.

Travel Vaccinations
Please be sure to book your travel vaccination in the travel clinic at least 6 weeks prior to the departure date. This is a 20 minute appointment with the practice nurse. The travel questionnaire can be completed on line or download and hand into reception.
Yellow Fever Vaccination Centre
The surgery is a registered centre for yellow fever vaccinations.  You do not have to be registered with the surgery to use this service.  Please ask at reception or call on 01784 730580 or email us on stanwell.road@nhs.net

Comments & Complaints

good_ratingsWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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